Refund Policy

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Refund Policy – Tuktukdrive

Thank you for choosing Tuktukdrive for your Sri Lankan tuk-tuk rental experience. We value your trust and are committed to providing a transparent and fair refund process. Please read our policy carefully before making a booking.

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1. Security Deposit Refund

  • A $50 refundable deposit is collected at the time of booking.
  • This deposit will be refunded to the same payment method used for the initial transaction.
  • Refunds are typically processed within 7–14 business days after the return of the vehicle, depending on your bank or payment provider.

2. Early Return Refunds

  • If a customer chooses to return their tuk-tuk before the agreed return date, they are eligible for a 50% refund of the unused rental days.
  • Customers must notify us at least 2 days prior to their new expected return date to qualify for this early return and refund.
  • Refunds for early returns will be processed to the original payment method within 7–14 business days.

3. Non-Refundable Items

  • Rental charges for days already used are non-refundable.
  • Additional services (e.g., insurance, add-ons, accessories) are non-refundable once used.

4. Processing Time

  • Refunds are initiated by Tuktukdrive within the specified timeframe; however, the exact crediting of funds depends on the customer’s bank/payment provider.
  • Please allow additional time for international transactions to reflect in your account.

5. Contact Us

If you have any questions or concerns regarding refunds, please contact our support team:

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