1. Information We Collect

When you make a booking or contact us, we may collect the following information:

• Full name
• Contact details (email address, phone number, WhatsApp)
• Payment information (processed securely through our payment provider)
• Driver’s license and passport details (for verification and license processing)
• Rental history and preferences

2. How We Use Your Information

We use your information to:

• Process and confirm your bookings
• Verify your eligibility to drive a tuk-tuk in Sri Lanka
• Communicate with you regarding your rental
• Process payments, deposits, and refunds
• Improve our services and customer experience
• Comply with legal and regulatory requirements

3. Data Sharing & Disclosure

We do not sell or trade your personal information. However, we may share your data in the following cases:

• With trusted service providers (e.g., payment processors, insurance providers, licensing authorities)
• If required by law, regulation, or legal process
• To protect the rights, property, or safety of Tuktukdrive, our customers, or others

4. Data Security

We take appropriate technical and organizational measures to safeguard your personal information. All payments are handled securely through encrypted systems, and sensitive documents are stored with restricted access.

5. Data Retention

• Customer data related to bookings will be retained only as long as necessary for legal, accounting, or operational purposes.
• Copies of driver’s license and passport may be securely deleted after the rental period, unless retention is required by law.

6. Cookies & Website Usage

Our website may use cookies or similar technologies to enhance your browsing experience and analyze site traffic. You can manage or disable cookies through your browser settings.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

• 📧 Email: info@tuktukdrive.com
• 📞 Phone/WhatsApp: +94 770063780